Refund Policy

Thank you for choosing Sonoclear. We stand behind the quality of our products and strive to provide excellent customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 60-day refund policy. Please read the following terms and conditions to understand the details of our refund policy:

Refund Address: 
1331 Columbia Street
San Diego CA, 92101 
1. Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

The refund request must be submitted within 60 days of the original purchase date.
The product must be in its original condition, and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, must be provided.

2. How to Request a Refund:

To request a refund, please contact our customer support team at help@getsonoclear.com within the 60-day period. Include your order number, a detailed explanation of the reason for the refund, and any relevant supporting documentation.

3. Refund Process:

Once your refund request is received and approved, we will initiate the refund process. The refund will be processed to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be reflected in your account.

4. Exclusions:

The following items are not eligible for a refund:

Services or products that have been used or damaged after delivery.
Products with missing parts or accessories.
Products that do not meet the eligibility criteria mentioned above.

5. Shipping Costs:

Shipping costs, including the original shipping fees and any return shipping fees, are non-refundable unless the return is due to an error on our part or a defective product.

6. Contact Information:

If you have any questions or concerns regarding our 60-day refund policy, please contact us at help@getonoclear.com

7. Changes to the Refund Policy:

Sonoclear reserves the right to update or modify this refund policy at any time without prior notice. The most current version will be posted on this page with an updated effective date.

Thank you for choosing Sonoclear. We appreciate your business and strive to provide the best possible customer experience.